Orders & Shipping

Yes no problem, you’re welcome to come and view all our models here at our Nottingham warehouse!

Our viewing/collection days are everday up until 11pm.

Please contact us to arrange the viewing before coming, as we may need to schedule it to avoid overlapping with other customer's viewings!

Our warehouse address is:

RoofBunk International LTD

Container Self Store

Unit 12

Block B

Mark Street Industrial Estate

Nottingham

NG10 5AD

Alternatively, if you'd like to test the Roamer more before buying, we have several demo versions set up with our partners at YorkshireVehicleHire, which you can either have a quick look at for free or rent out if you want to give it a proper test. Please make sure you contact them before though in case all of their RoofBunk Roamers are being rented out!

Yes, you're more than welcome to come and collect your RoofBunk for free from our warehouse in Nottingham any day up until 11pm. Just make sure you select "Pick Up" during the checkout process and we'll email you after payment has been made to arrange a date/time that suits everyone!

If you're looking to come and pay via cash on collection or with a bank transfer, then please let us know before you come so we can arrange it, as it may clash with other collections we already have booked in.

We'd be more than happy to help you install it for free too if you would rather collect it and already have roof bars fitted!

Our collection warehouse address is:

RoofBunk International LTD

Container Self Store

Unit 12

Block B

Mark Street Industrial Estate

Nottingham

NG10 5AD

Shipping to Mainland UK (excluding anything north of Dundee in Scotland) typically takes 2-6 working days, The Scottish Highlands and anything north of Dundee takes around 4-10 working days and Northern Ireland takes around 4-10 working days too.

If you have pre-ordered one of our RoofBunks because of us not having them in stock, then we will try our best to ship your item as soon as we have them ready, which will be communicated throughout!

Shipping to Mainland UK (excluding anything north of Dundee in Scotland) costs ÂŁ69, The Scottish Highlands and anything north of Dundee costs ÂŁ169 and Northern Ireland costs ÂŁ169 too.

If you live in any other country or area in the UK that isn't listed, then please contact us and we'll be happy to send you a custom quote after getting a price from our delivery company. You also have the option of arranging delivery yourself if you feel you could get a cheaper price! Please take into account that you will need to pay import duty to get the RoofBunk to you too if you live outside of the UK, which can vary between 5% and 12% depending on which country you are shipping to.

We also offer free local pickups any day up until 11pm at our Nottingham warehouse if this is a better option for you. Just make sure you select "Pick up" during the checkout process and we'll email you after payment has been made to arrange a date/time that suits everyone!

If you're looking to come and pay via cash on collection or with a bank transfer, then please let us know before you come so we can arrange it, as it may clash with other collections we already have booked in.

We'd be more than happy to help you install it for free too if you would rather collect it and already have roof bars fitted!

Our Nottingham warehouse address for local pickup is:

RoofBunk International LTD

Container Self Store

Unit 12

Block B

Mark Street Industrial Estate

Nottingham

NG10 5AD

Mainland UK, The Scottish Highlands and Northern Ireland are our fixed shipping destinations, but if you live in an area outside of these locations, then please contact us and we'll be happy to arrange a custom quote for you. You also have the option of arranging delivery yourself if you feel you could get a cheaper price!

Installation

In order to install your RoofBunk, you'll first need roof bars or a roof rack to attach it to. We recommend using the tool on this website to find the right roof bars for your vehicle: Roof Bar Finding Tool

If you select the make and model of your vehicle, it should bring up a number of options for you to decide between!

Make sure the roof bars are rated to hold at least 65kg for the Roamer and 50kg for the Explorer and are ideally through bars in design too, as these allow more overhang on the sides.

Once you've got your roof bars or roof rack sorted, please feel free to follow our installation guide video to help you get it installed and ready to go!: How To Install Your RoofBunk Roamer Hard Shell Roof Tent and How To Install Your RoofBunk Explorer Soft Shell Roof Tent

You'll also need to check your vehicle’s maximum roof load capacity is over 65kg for the Roamer and 50kg for the Explorer (even though the vast majority of vehicles are), which can be found in your vehicle’s user manual or after searching for the information online. We recommend checking this Online Vehicle User Manual Directory

All RoofBunks should be able to fit any vehicle as long as you're able to keep the roof bars between 70cm and 120cm apart, as this will sufficiently spread the load weight evenly.

We suggest getting roof bars that are rated to hold at least 65kg of weight for the Roamer and 50kg for the Explorer and are ideally through bars in design too, as these allow more overhang on the sides.

You'll also need to check your vehicle’s maximum roof load capacity is over 65kg for the Roamer and 50kg for the Explorer (even though the vast majority of vehicles are), which can be found in your vehicle’s user manual or after searching for the information online. We recommend checking this Online Vehicle User Manual Directory

The fitting brackets that come with your RoofBunk should be able to fit roof bars and roof racks with bars as thick/tall as 5cm and as wide as 12cm for the Roamer and 10cm for the Explorer, so any roof bars under this under this should work great!

In the rare circumstances that your bars are thicker/taller than 5cm, then we'll be happy to recommend some inexpensive 8cm M8 screws to you, so you can install it.

Plus, if you need wider brackets for the Explorer, then you could order the Roamer brackets separately on our shop, as both are compatible with each other!

You'll also need to make sure your roof bars/roof rack is rated to hold at least 65kg of weight for the Roamer and 50kg for the Explorer. The reason this may be a lower number than you might expect is because the manufacturers list the dynamic holding weight limit (moving), rather than the static holding weight limit (stationary/still), which affects how much weight they can hold. To give you a rough idea, the static holding weight limits for most of them are around 5-8 times what the dynamic holding weight limits are (depending on the speed, wind and other forces acting on the roof tent when it's moving). So in this case, roof bars with a weight limit of 65kg should be able to hold at least 300kg worth of weight!

We suggest getting roof bars that are ideally through bars in design too, as these allow more overhang on the sides.

If you're struggling to know where to start finding your roof bars or a roof rack, we recommend using this tool to help you find the right one for your particular vehicle: Roof Bar Finding Tool

You'll also need to check your vehicle’s maximum roof load capacity is over 65kg for the Roamer and 50kg for the Explorer (even though the vast majority of vehicles are), which can be found in your vehicle’s user manual or after searching for the information online. We recommend checking this Online Vehicle User Manual Directory

Yes, this should be a high enough capacity to hold your RoofBunk with you inside. The reason this may be a lower number than you might expect is because the manufacturers list the dynamic holding weight limit (moving), rather than the static holding weight limit (stationary/still), which affects how much weight they can hold. To give you a rough idea, the static holding weight limits for most of them are around 5-8 times what the dynamic holding weight limits are (depending on the speed, wind and other forces acting on the roof tent when it's moving). So in this case, roof bars with a weight limit of 65kg should be able to hold at least 300kg worth of weight!

In the very rare circumstances that you have roof bars or a roof rack that is so low lying that you can’t get underneath the bars to install your RoofBunk, you can install it onto your roof bars/rack on the ground and off your vehicle, then attach your roof bars/rack onto your vehicle after you already have the RoofBunk attached onto them.

Product

Yes, we offer a warranty of 2 years.

There's also an option to pay to increase this warranty by up to 5 extra years, so you'll have 7 years in total, which you can find here: RoofBunk 1 Year Warranty Extension.

RoofBunk Roamer:

Your RoofBunk Roamer will come with a high quality aluminium telescopic ladder that can extend up to 230cm (7ft 7 inches) to allow easy access into the doors.

You'll get a comfortable 7cm (3 inch) mattress that will allow you to have a pleasant and comfortable night's sleep. The mattress can also be removed for easy washing or you can put your own custom sized mattress in it instead for even more comfort if you wish!

Plus you'll get all the fittings and everything you’ll need to install your RoofBunk, lots of extra storage accessories for shoes, phones ect and 4 door porch poles are included too if you'd prefer this to rolling up the RoofBunk's doors!

RoofBunk Explorer:

Your RoofBunk Explorer comes with a high quality aluminium telescopic ladder that can extend up to 230cm (7ft 7 inches) to allow easy access into it.

You get a comfortable 6cm (2.5 inch) mattress that will allow you to have a pleasant and comfortable night's sleep. The mattress can also be removed for easy washing or you can put your own custom sized mattress in it instead for even more comfort if you wish!

Plus, you get all the fittings and everything you’ll need to install your RoofBunk Explorer and storage pockets inside.

RoofBunk Roamer:

Yes, you can keep your sleeping bags, duvet, pillows, teddy bears and lots more in your RoofBunk when it’s closed, as it doubles up as an extra storage unit on top of your roof!

RoofBunk Explorer:

Yes, you can keep your bedding inside if you make sure to fold your duvet before closing.

You may also be able to keep your pillows in too, depending on the thickness ect.

The folding design means you can't store as much as you can with the Roamer, but the actual duvet should be okay when folded before closing!

RoofBunk Roamer:

The interior of your RoofBunk Roamer is about as wide as a standard sized double bed at 137cm (4ft 6), long enough to sleep someone who is about 6ft 10 inches tall (208cm) and has a high enough ceiling for the tallest people you know to sit up in at 98cm high (3ft 3).

The exterior while open, is 140cm wide (4ft 7), 210cm long (6ft 11) and 100cm high/tall (3ft 3).

When closed, it's 140cm wide (4ft 7), 210cm long (6ft 11) and 27cm high/tall (11 inches).

RoofBunk Explorer:

The interior of your RoofBunk Explorer is about as wide as a standard sized double bed at 140cm (4ft 7), 240cm long (7ft 10) and has a high enough ceiling for the tallest people you know to sit up in at 130cm high (4ft 3).

On top of this, you get another 70cm x 140cm of space outside with the canopy at the entrance and even more under the overhanging floor.

The exterior when open in total is around 142cm wide (4ft 8), 313cm long (10ft 3) and 132cm tall (4ft 4).

When closed, it's 125cm wide (4ft 1), 143cm long (4ft 8) and 25cm high/tall (10 inches).

RoofBunk Roamer:

Your RoofBunk Roamer has our high quality 280gsm poly-cotton blend ripstop canvas material on it’s walls, making it completely weatherproof.

The unique blend of polyurethane we apply to it gives it a waterproof rating of 3000mm. This makes it 3 times as waterproof as a regular ground tent and able to handle even the worst rain storms with no problem!

The material has been treated with agents to make it UV and mould resistant, so it should be protected from being faded by the sun too.

We've also made sure the material used on our tent is breathable to prevent condensation and dampness as much as possible.

Our shell structure is a special mixture of ABS material reinforced with a fibreglass coating.

RoofBunk Explorer:

The RoofBunk Explorer has our high quality 280gsm poly-cotton blend ripstop canvas material on the body of the tent and 600D Oxford polyester on the rainfly, making it completely weatherproof.

The unique blend of polyurethane we apply to it gives it a waterproof rating of 3000mm on the body and 5000mm on the rainfly. This makes it 3-5 times as waterproof as a regular ground tent and able to handle even the worst rain storms with no problem!

The materials have been treated with agents to make it UV and mould resistant, so it should be protected from being faded by the sun.

We've also made sure the material used on our tent is breathable to prevent condensation and dampness as much as possible.

Plus, our travel cover is made of 1200D/680g heavy duty PVC, so it will be very durable and has a high quality zip to ensure no water seeps in on wet days.

On top of this, it has a 25mm aluminium frame to keep it both strong and light.

Yes, we can arrange to send you replacement parts for all your RoofBunks, such as an extra ladder, door porch poles, shoe storage bags or fitting accessories if it's still under warranty.

There will be a charge for these if you would like them in addition to what is already included with your RoofBunk or if the warranty has expired.

You can find all these extra/replacement parts in our store!

Yes, the unique blend of polyurethane we apply to all your RoofBunk’s high quality 280gsm material gives them a waterproof rating of 3000mm. This makes them 3 times as waterproof as a regular ground tent and are able to handle even the worst rain storms with no problem.

The Explorer also has a rainfly, which can handle even more water at 5000mm, but all models should comfortably handle anything you throw at them!

Both also have high quality waterproof zips that we’ve used to prevent leaks and should last for years without breaking and the seams are sealed with waterproof silicone tape.

The maximum weight you can put on top of your RoofBunk Roamer and consistently open/close it is 7kg.

If you are getting close to this limit, please avoid putting any items in the storage cargo net on the roof inside the RoofBunk.

We also recommend for you to fully open the windows and doors when opening/closing it and help it up when opening it by pushing it up gently.

All of these should ensure there's as little stress as possible on the gas struts!

RoofBunk Roamer:

Yes, your RoofBunk Roamer will be completely weatherproof!

It has our high quality 280gsm poly-cotton blend ripstop canvas material on it’s walls, which will keep you nice and warm.

It can comfortably handle winds of up to 40mph when opened and the unique blend of polyurethane we apply to it gives it a waterproof rating of 3000mm. This makes it 3 times as waterproof as a regular ground tent and able to handle even the worst rain storms with no problem!

The high quality waterproof zips that we’ve used should also prevent leaks and last for years without breaking and the seams are sealed with waterproof silicone tape.

The combination of our thick canvas material and the structure of your RoofBunk makes it both quieter and warmer in cold and stormy conditions, meaning a better night’s sleep for you whatever the weather!

The material has been treated with agents to make it UV resistant, so it should be protected from being faded by the sun too.

We've also made sure the material used on our tent is breathable to prevent condensation and dampness, so there's no need to worry about waking up to a cold and wet mattress in the morning like you would if the material was poorly ventilated.

Our shell structure is a special mixture of ABS material reinforced with a fibreglass coating.

It’s designed to be strong, but also light enough to make it easier to lift and install on your car roof.

It will keep you warm at night due to the shell leaking less heat than canvas material alternatives and the low aerodynamic design of the shell also means there’s both less noise while driving and will save you money on fuel too!

RoofBunk Explorer:

Yes, the RoofBunk Explorer has our high quality 280gsm poly-cotton blend ripstop canvas material on the body of the tent and 600D Oxford polyester on the rainfly, making it completely weatherproof.

It can comfortably handle winds of up to 40mph (Gale Force 8) when opened and the unique blend of polyurethane we apply to it gives it a waterproof rating of 3000mm on the body and 5000mm on the rainfly. This makes it 3-5 times as waterproof as a regular ground tent and able to handle even the worst rain storms with no problem!

The high quality waterproof zips that we’ve used should also prevent leaks and last for years without breaking and the seams are sealed with waterproof silicone tape.

The materials have been treated with agents to make it UV and mould resistant, so it should be protected from being faded by the sun.

We've also made sure the material used on our tent is breathable to prevent condensation and dampness as much as possible.

Plus, our travel cover is made of 1200D/680g heavy duty PVC, so it will be very durable and has a high quality zip to ensure no water seeps in on wet days.

The roof tent has a 25mm aluminium frame to keep it both strong and light at 50kg (110lb), making it easier to lift on and off your car.

The windows are also curved to help it handle higher winds and the canopy is too in order to reduce pooling.

Yes, every door and window on every RoofBunk has zippable mosquito nets on them to keep any bugs out, while still ensuring good airflow.

Payments

You can pay for your RoofBunk via any of the following methods:

- Debit card

- Credit card

- PayPal

- PayPal Credit

- PayPal Pay In 3

- Google Pay

- Apple Pay

- Shop Pay

- Payl8r

- Cash (for collections, but please contact us before if you’re wanting to pay via this method)

- Bank transfer (please contact us before if you’re wanting to pay via this method)

If you would like to split the payments into smaller monthly sums to make things more affordable for you, or if you need extra credit, then you can do so by using our various financing options of PayPal Credt, PayPal Pay In 3 or Payl8r.

More details can be found here: Financing Options

Yes we do. If you would like to split the payments into smaller monthly sums to make things more affordable for you, or if you need extra credit, then you can do so by using our various financing options of PayPal Credt, PayPal Pay In 3 or Payl8r.

More details can be found here: Financing Options

If you're looking at collecting your RoofBunk from us, then you can do so by adding the product to your basket and buying through the website as normal. Please make sure you select "Pick Up" during the checkout process though and we'll email you after payment has been made to arrange a date/time that suits everyone!

You can also arrange the collection, then pay while you're here after seeing it if you'd prefer to do this.

Our viewing/collection days are any day up until 11pm.

If you'd rather come and pay via cash on collection or with a bank transfer, then please let us know before you come so we can arrange it, as it may clash with other collections we already have booked in.

We'd be more than happy to help you install it for free too if you would rather collect it and already have roof bars fitted!

Our Nottingham warehouse address for local pickup is:

RoofBunk International LTD

Container Self Store

Unit 12

Block B

Mark Street Industrial Estate

Nottingham

NG10 5AD

Your bank may be rejecting the payment because it's quite a large purchase, so they might suspect it's not you buying it.

Our advice would be to call up your bank to confirm that it is you trying to make the payment, so they know it's not fraudulent and then they should hopefully let the transaction go through. You also may have had a security code texted to you, which you'll need to input on your bank in order for it to process!

If this doesn't work, then you could try and pay via PayPal instead if possible because this shouldn't directly involve your bank! You also have the option of paying via cash or bank transfer. Please contact us before if you're wanting to pay with one of these methods though and we'll send over our details!

If PayPal Credit have a limit on how much credit you can get, then we'll be happy to arrange a split payment option, where you pay part of the amount using PayPal Credit and the remaining balance by either cash or bank transfer. Please contact us before if this is what you'd like to do though and we'll send over our details!

If your total order value is over ÂŁ2,000 and you want to pay with PayPal Pay In 3, then we'll be happy to arrange a split payment option, where you pay part of the amount using PayPal Pay In 3 and the remaining balance by either cash or bank transfer. Please contact us before if this is what you'd like to do though and we'll send over our details!